IT Support contact
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Business Hours		OUTSIDE Business Hours (DUTY) TEL 97/7979
EMS team	97/5252	1: EMS / Scada	L3 Application Guard 97/7200
EMS : General Support	Mo - Fri : 8h - 17h	EMS Scada - ICCP
AG team	97/7200
EMS : Urgent issue	24/7
DAS team	97/5600	2: Critical Application	L2 Critical Application 97/7901
Applications Middleware Databases	Mo - Fri : 8h - 17h	nxpro,powerfactory,siso,... Application on critical application list See http://criticalapplications.belgrid.net
Datacom	97/7330	3: Substation not reachable	L2 Datacom 97/7878
Datacom infrastructure	Mo - Thu : 7h45 - 16h Fri : 7h45 - 15h	Substation not reachable
		4: Datacom problem	L2 Datacom 97/7878
		Teleprotection Telephony (turrets) Connection problem to other TSOs Elia Customers (rented fiber Connection)
CSS team	97/5535	5: All other critical or blocking issues	L1 duty 97/7171
Server infrastructure	Mo - Fri : 8h - 17h	mailing,faxination,file servers logon and security problem General escalation VIP Persons Critical installations (datacenters, airco, no break) General PC or Printer issues (multiple with problems) All other critical issues
CPS Public Cloud	97/5656
Azure	Mo - Fri : 8h - 17h
CPS EDP	97/5657
EDP	Mo - Fri : 8h - 17h
DFS	97/7373	DFS	97/7373
Monitoring services - Lighthouse	24/7	Monitoring services - Lighthouse