IT Support contact
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Business Hours		OUTSIDE Business Hours (DUTY) TEL +32 2 546 7979 - 97/7979
EMS team	+32 2 240 5252	1: EMS / Scada	L3 Application Guard +32 2 546 7200
EMS : General Support	Mo - Fri : 8h - 17h	EMS Scada - ICCP
AG team	+32 2 546 7200
EMS : Urgent issue	24/7
DAS team	+32 2 249 5600	2: Critical Application	L2 Critical Application +32 2 546 7901
Applications Middleware Databases	Mo - Fri : 8h - 17h	nxpro,powerfactory,siso,... Application on critical application list See http://criticalapplications.belgrid.net
Datacom	+32 2 546 7330	3: Substation not reachable	L2 Datacom +32 2 546 7878
Datacom infrastructure	Mo - Thu : 7h45 - 16h Fri : 7h45 - 15h	Substation not reachable
		4: Datacom problem	L2 Datacom +32 2 546 7878
		Teleprotection Telephony (turrets) Connection problem to other TSOs Elia Customers (rented fiber Connection)
CSS team	+32 2 249 5535	5: All other critical or blocking issues	L1 duty +32 2 546 7171
Server infrastructure	Mo - Fri : 8h - 17h	Issues with our critical infrastructure (datacenters & dispatchings) Access or mail issues for people on duty or people working in full continue services 24/7 Vip persons Urgent escalation for our mission or business critical applications / infrastructure
CPS Public Cloud	+32 2 249 5656
Azure	Mo - Fri : 8h - 17h
CPS EDP	+32 2 249 5657
EDP	Mo - Fri : 8h - 17h
DFS	+32 2 546 7373	DFS	+32 2 546 7373
Monitoring services - Lighthouse	24/7	Monitoring services - Lighthouse